Refund policy

RETURN & REFUND POLICY

At LUSCIOUS HAIR CO., we take pride in providing premium-quality products. Please review our policy carefully before placing your order.

Hair Extensions, Closures, Frontals & Wigs

Due to hygiene and safety concerns, all hair sales are final.

We do not offer refunds, returns, or exchanges on:

  • Hair bundles
  • Closures
  • Frontals
  • Wigs
  • Custom-colored hair
  • Special-order products

Raw Indian Hair Disclaimer

All Raw Indian Hair is sourced from individual donors and will arrive in its natural state. Because each donor is unique, no two bundles will be exactly alike in texture, wave pattern, color, or appearance.

We highly recommend shampooing and conditioning all Raw Indian Hair prior to installation. This allows the hair to return to its natural pattern and ensures the best results before wearing.

Variations in texture, wave pattern, color, and appearance are normal characteristics of authentic Raw Indian Hair and are not considered defects.

If you believe you have received the wrong item or there is an issue with your order, you must contact us within 48 hours of delivery at luscioushairco.support@gmail.com.

Any approved review of a product requires that the hair:

  • Has not been installed
  • Has not been cut
  • Has not been colored
  • Has not been chemically altered
  • Remains in its original packaging

Luscious Luxe Tote Bags

Unused tote bags may be returned within 7 days of delivery for store credit only.

To qualify for a return:

  • The tote must be unused.
  • The tote must be in its original condition.
  • The tote must be returned with all original packaging.

Customers are responsible for return shipping costs unless an incorrect item was shipped by LUSCIOUS HAIR CO.

Damaged or Incorrect Orders

If your order arrives damaged during transit or you receive the incorrect item, please contact LUSCIOUS HAIR CO. within 48 hours of delivery at luscioushairco.support@gmail.com.

Please include:

  • Your order number
  • Photos of the packaging and product
  • A description of the issue

Claims will be reviewed on a case-by-case basis. LUSCIOUS HAIR CO. reserves the right to determine an appropriate resolution after reviewing the claim.

LUSCIOUS HAIR CO. is not responsible for delays, lost packages, stolen packages, or damages caused by the shipping carrier once an order has been accepted and scanned by the carrier. Customers may be required to file a claim directly with the shipping carrier when applicable.

Refunds

Approved refunds, if applicable, will be issued to the original form of payment. Shipping charges are non-refundable.

Contact Us

For questions regarding your order, please contact:

LUSCIOUS HAIR CO.
Email: luscioushairco.support@gmail.com 

Thank you for choosing LUSCIOUS HAIR CO.